Frequently Ask Questions

How does this work?
Just choose the load product you want to purchase, add to cart, then pay via cryptocurrency (BTC, BCH, LTC, ETH, DASH) or any payment processor stated on the checkout page. Once payment is confirmed, the load will be sent to the buyer's mobile number instantly. The invoice and other details will be emailed to the buyer as well. Buying eload has not been this easy!

What is Cryptocurrency?
A cryptocurrency is a digital or virtual currency designed to work as a medium of exchange. It can be used to buy anything online like a real money.

How long does it take for me to receive the load I purchased?
Once your payment is confirmed, the load will be sent to the buyer's mobile number instantly. The invoice and other details will be emailed to the buyer as well for reference.

How many confirmations before a payment is 'confirmed'?
It depends on the cryptocurrency used to pay the invoice. Here is the minimum number of confirmations that needed to be reached on the blockchain before a payment is considered valid:
   Bitcoin (BTC) - 3
   Bitcoin Cash (BCH) - 2
   Litecoin (LTC) - 2
   Ethereum (ETH) - 3
   Digital Cash (DASH) - 2

What is the minimum payment accepted?
   Bitcoin - 0.0005 BTC
   Bitcoin Cash - 0.0005 BCH
   Litecoin - 0.005 LTC
   Ethereum - 0.001 ETH
   Digital Cash - 0.0005 DASH
   Peso via GCash / Maya / - 20 pesos

Why did the equivalent crypto value of my order change?
The crypto value of your order is only valid for 15 minutes. Please note that cryptocurrency is volatile. If payment is not settled within 15 minutes, the crypto value will be recalculated automatically according to current USD/crypto exchange rate.

My crypto payment is not yet confirmed after 15 minutes, will it be recalculated?
Unconfirmed crypto payments or those that have not yet reached the required number of confirmations on the blockchain are not subject for recalculation.

Why do I have to provide my email address when buying load?
The details of your invoice including ePin info will be emailed to you. We will also contact you at this email address if there is an issue with your payment or with the product you purchased.

Is there a limit to the number of load I can buy?
As long as the load product is available on our site, you can purchase it whenever you want!

What happens when the load I purchased is out of stock?
We will try to resend the load every few minutes. The buyer will be refunded if we are unable to deliver the order after 24 hours.

What if ePin provided is invalid or already used?
Kindly contact us immediately so we can have it checked and replaced as soon as possible.

No details were emailed or texted to me. How can I get the details of my purchase?
Each order is associated with a unique reference number. Manually enter the reference number on our Tracking page to get the status and details of your purchase.

Am I required to register?
Registration is optional. Registered buyers can easily track the details of their transactions made while they were logged on the site. Unregistered buyers need to manually enter the reference number on the Tracking page if they wish to know the details of their order. User accounts may only be accessed using the unique login ID and password supplied by the user during registration.

Any other payments accepted aside from cryptocurrency?
We can also accept Peso payments through GCash, Maya, and These are manually verified and processed from 9:00AM - 6:00PM Philippine time (GMT+8) Mon to Fri excluding holidays and special events. All payments sent beyond these hours will be processed on the next business day. Minimum payment accepted is 20 pesos. payment request will be cancelled if not settled in 5 days.

How secure is my payment?
All payments are securely processed over HTTPS. All information relating to your payment (ie. credit card number, etc.) never resides on our servers. All payment processing is done by a third party payment processor. All details are sent over SSL which is an encrypted channel.

What are wallet points?
1 wallet point is worth 1 peso. You can use it to pay for your order and receive the load product instantly. No waiting for confirmation or payment verification required. Points don't expire, not transferrable nor convertible to cash.

How to get wallet points?
Registered accounts can purchase points using cryptocurrency (BTC, BCH, LTC, ETH, DASH), GCash, Maya or just like buying a regular load. The points will be added into their account instantly once the payment is confirmed. Registered accounts can also earn points by referring clients into our site. They will earn 3% of every purchase their referral makes.

How to refer clients?
Register on our site then share your unique referral link found on the Account page. When clients register on our site using your special link, they will become your referrals.

How can I contact you?
You can reach us via email at [email protected] OR via the Contact Us page.

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